TERMS AND CONDITIONS

FANTASTIC CUSTOMS

GENERAL TERMS AND CONDITIONS

WINDOW FILM GENERAL TERMS AND CONDITIONS

Drying Time: Your New window film will take 2 – 3 days before you can roll or clean your windows. It will take 3 – 4 weeks to fully cure depending on weather conditions

Black Dotted Edges: Most cars have a black ceramic edge on the side and rear windows. Sometimes these ceramic edges are straight and flat, sometimes it will have a dotted edge. These black ceramic dots are quite thick on most cars and prevent the window film from sticking to the area between the dots. This results in a whitish looking strip trimming the glass. Unfortunately, the effect is unavoidable.

Film, Badge, & Decal Removal: Film, badge, and decal removal may cause the paint to be damaged. By authorizing Fantastic Customs to proceed with removal, the client hereby acknowledges the risk, waives any claims against Fantastic Customs and agrees that Fantastic Customs will not be liable in the event that damage does occur during the removal process.

Imperfections: Though we strive for perfection in our installations, due to the nature of the product, some degree of dust contamination and or minor imperfections are present in every window film application, also pre-existing flaws or scratches and metal deposits on the glass are often much more noticeable after the window are tinted. Older vehicles will have more imperfections due to its age.

Windshield Film Installation: There will be minor imperfections present in every windshield installation. It will be easier to see due to the film being installed on the front windshield. Do not apply any decals, or windshield accessories on the windshield for 7 days. There is no refund and warranty coverage on rainbow effects due to wearing polarized sunglasses. Tesla Model X windshields should expect some minor visible distortion in the film once it is applied to the glass. This is unfortunately unavoidable due to the size and shape of the glass on the Tesla Model X

Replacement: If for any reason you are not happy with the darkness that was selected when you purchased your window film from us we will replace it to your desired darkness at a discounted cost at our discretion. Please take the time to make sure that you select the VLT that you will be happy with so as not to incur any additional costs for removal and replacement of a darker/lighter shade.

Florida Law: Florida law requires the driver and passenger front side window to meter at 28% VLT and 15% (6% on SUV and Vans) on the rear windows. Florida law allows a clear (un-tinted) UV film to be installed on front windshields. Customers installing VLT not approved by Florida law release Fantastic Customs from all liability.

Restricted Colors: Florida does not permit any colored tint.

Medical Exceptions: Florida allows medical exemptions for special tint. For more details about the specific terms of the exemption, consult your state law.

PAINT PROTECTION FILM/WRAP FILM GENERAL TERMS AND CONDITIONS

Drying Time: Your new paint protection film will take 3 – 4 weeks to fully cure depending on weather conditions. Do not wash your vehicle for 5 days. Wrapped vehicles should be returned for inspection within 2 weeks.

Condition of vehicle for paint protection/wrap film installation Vehicle can not have any paint protection coatings on it such as ceramic coatings. These can affect the effectiveness of the adhesion and may cause lifting, bubbles and other issues. Removal of ceramic coatings is not included in this service. There will be an additional fee of $125/hour for removal of ceramic coatings. Additionally any film that is scrapped due to being applied over a ceramic coating will be charged at cost

Condition of vehicle for paint protection/wrap film installation. Client is aware that the design of the PPF is for OEM factory paint. The client waives and releases Fantastic Customs from any warranty or damage claims where a product has been applied to a non OEM paint surface.

Installation All PPF kits are computer cut using cutting software. Pre-cut kits involve stopping short of edges, edges around badges, washers, and other parts. The customer understands that PPF is a sacrificial layer for your car, not a completely invisible or matte layer. Customers may choose to have custom design fit or bulk install for an additional fee.

Headlights Headlights are not recommended for PPF installation due to HID feature and exterior coating. By authorizing Fantastic Customs to proceed with headlight film installation, the customer hereby acknowledges the risk, waives any claims against Fantastic Customs, and agrees that Fantastic Customs will not be liable.

Film, Badge, & Decal Removal Film, badge, and decal removal may cause the paint to be damaged. By authorizing Fantastic Customs to proceed with removal, the client hereby acknowledges the risk, waives any claims against Fantastic Customs, and agrees that Fantastic Customs will not be liable in the event that damage does occur during the removal process.

Imperfections. Though we strive for perfection in our installations, due to the nature of the product, some degree of dust contamination and or minor imperfections are present in every PPF/Wrap Film application, also pre-existing flaws, scratches, and rock chips on the paint are often much more noticeable after the PPF/Wrap film is installed. Paint Protection/Wrap Film will have minor imperfections like orange peel and adhesion lines. Used and older vehicles will have more imperfections due to their age.

Not responsible for losses or damage to cars or articles left in vehicles in case of fire, theft, or any other causes beyond our control.

CERAMIC COATING GENERAL TERMS AND CONDITIONS.

Curing Time Your new Ceramic Coating will take 21 days to fully cure. Do not wash your vehicle until the curing process is complete. Your vehicle can only be hand washed thereafter to maintain coating performance. Machine or tunnel car washes will void all warranty.

Drying Time Your new Ceramic Pro Coating will take 3 days to dry. Your vehicle cannot get rained or snowed on for these 3 days. We can store the vehicle during the 72-hour drying time. The client hereby acknowledges the risk involved in receiving the vehicle before the 3 days drying time. Fantastic Customs will not be liable in the event that damage does occur.

Condition of vehicle for Ceramic Coating It is recommended that all new or used vehicles have paint correction done before being coated. The client acknowledges that ceramic coating on uncorrected areas will be less effective than paint corrected areas. By waiving this additional service, the client understands that the coating will be less effective on areas that have not been paint corrected.

Paint Correction Paint correction will remove most light scratches, swirls, marring, and minor marks on the vehicle’s clear coat. Client understands that even though we strive for perfection, some degree of scratching, swirls, and minor marks are present after the paint correction process.

Wet Sanding Wet sanding is used to remove the top layer of a vehicle’s clear coat. Because of the risks associated with wet sanding, Fantastic Customs only uses this technique when there are only 2 options for the affected area: wet sand or repaint. Therefore, Fantastic Customs assumes no responsibility for repair to the affected area should wet sanding cause additional damage. It is highly recommended that after a vehicle has been wet sanded, that Ceramic Coating be applied after to replenish the clear coat to the vehicle’s paint.

Ceramic Coating is tested to be above 9H hardness. I understand that the coating is scratch resistant and not scratch proof. It is recommended that vehicles get paint protection film (clear bra) on bumper, hood, fenders, and mirrors before coating to prevent from rock chips.

Ceramic Ceramic is a durable hydrophobic glass coating. I understand that the coating is not a scratch resistant coating.

Ceramic Rain Due to the amount of rain in the SW-FLorida area, wipers will be used more often affecting the prolongation of protection. I understand that weather conditions will affect the degree and time of protection.

Ceramic Interior If any liquid or substance gets on the upholstery, it is advised to clean it up as soon as possible to prevent stains from occurring. I understand that the longer the substance remains on the upholstery, staining may occur.

Ceramic Wheel If any brake dust or road debris is on wheels and calipers, it is advised to clean it up as soon as possible to prevent stains from occurring. I understand that the longer the substance stays on, staining may occur on wheels and calipers. The client is responsible for re-torquing the wheels to vehicle manufacturer torque specifications.

Annual Inspections Annual Inspections are the recommended process for ensuring the coating is maintained and care for the vehicle is properly executed. There is a cost for annual inspections ($299.99) and includes: hand wash, decontamination & Ceramic coating applied to vehicle’s exterior. The Annual inspection is required to maintain the warranty on the coating. Failure to maintain the coating will result in the warranty being 50% of the original warranty from the date of the last service.

Photo Release Authorization Permission I agree that Fantastic Customs may use such photographs of me and my property with or without my name and for any lawful purpose, including for example such purposes as publicity, illustration, advertising, and web content. • Not responsible for losses or damage to vehicles or articles left in vehicle in case of fire, theft, or any other causes beyond our control.

CERAMIC COATING ANNUAL MAINTENANCE/INSPECTION

In order to maintain your Ceramic Coating Package and warranty it is necessary to perform a yearly Ceramic Coating Maintenance/Inspection. Although durable and long lasting, annual inspections ensure maximum gloss and protection. The cost for the Annual Maintenance/Inspection is $299.99.

The Ceramic Annual Maintenance/Inspection Package typically takes a full day to perform. If any additional work is needed it will extend that timeframe.

The Ceramic Pro Annual Maintenance/Inspection is necessary to maintain the warranty on your Ceramic Pro Coating. Failure to perform the Ceramic Pro Annual Maintenance/Inspection will result in your warranty being reduced by 50% from the date of the last Annual Maintenance/Inspection or the date of the original application if no Annual Maintenance/Inspection has been performed.

This document will go over what is included in the Annual Ceramic Coating Maintenance/Inspection Package and what is included and what is not included.

What is included in the Ceramic Pro Annual Maintenance/Inspection Package:

A complete interior and exterior detail of your vehicle.
An inspection of the condition of your Ceramic Coating.
An inspection of your vehicle’s paint to determine if any additional work is needed.
During the inspection we are looking for the following
- The hydrophobic properties of your Ceramic Pro Coating
- Excessive water spots on your vehicle’s paint
- Excessive swirling or scratches in your vehicle’s paint
An application of Ceramic Pro to your vehicle’s paint to restore the top layer of your Ceramic Pro Coating Package.
Re-Application of Ceramic Wet on your vehicle’s windshield.

What is not included in the Ceramic Annual Maintenance/Inspection Package:

Excessive water spot removal
Buffing or polishing of the vehicle’s paint to remove any scratches or swirling.
Repair to any damage caused by bug etching, tree sap, or bird droppings.
Re-Application of Ceramic 9H or Ceramic Light.

If any excessive damage is found during the Annual Maintenance/Inspection we will notify you as to what steps will be needed to restore your vehicle’s finish and your Ceramic Pro Coating.

These steps could include:

A light polish to remove light water spotting or swirling. (additional $299.99)
A multi-stage paint correction to remove heavy water spotting, deep scratches, heavy swirling, or light environmental etching (additional $649.99)
Wet Sanding of any major imperfections or environmental etching (charge will vary by vehicle)
Re-application of Ceramic 9H and Ceramic Light will be necessary if a multi stage paint correction or any wet sanding is performed. (charge will vary by vehicle)

CLEAR BRA/VINYL WRAP REMOVAL DISCLAIMER/LIABILITY RELEASE

Removal of a clear bra/vinyl wrap has inherent risks. The biggest of those risks is that paint may lift up due to aged adhesive, or weak bond of paint underneath. Because we have no way to know the condition of the paint underneath the clear bra we cannot be responsible for paint lifting, clear coat damage, scratches, discoloration or any other paint defect that is either caused during the removal process or that was present but not visible prior to removal.

We take every precaution to minimize these risks including:

Heating the panel with a steamer
Applying hot water prior to removal
Using a heat gun when necessary
Using plastic razor blades when necessary
Using paint safe solvent when necessary

By Signing this document I acknowledge that Fantastic Customs will take every precaution necessary to mitigate the above risks but I do not hold them responsible for any pre existing damage or damage caused by the removal of the clear bra/vinyl wrap.

Additionally, I agree that Fantastic Customs will charge an hourly rate of $150 per hour to remove film and cannot provide a 100% accurate estimate prior to completion of the project.

WET SANDING/PAINT RESTORATION DISCLAIMER/LIABILITY RELEASE

Benefits of wet sanding and paint restoration:

Wet sanding and paint restoration can be used for two reasons. The most common is to remove damage from a vehicle’s paint. Typically this damage is scratching, swirling, marring or blemishes caused by bird feces, tree sap or other organic material. Wet sanding can also be used to make factory OEM or aftermarket paint appear better by removing orange peel or haze. Compared to repainting, wet sanding is a much more cost effective way to correct the appearance of your existing paint. Additionally, wet sanding keeps your factory paint intact. In most cases factory paint will outlast aftermarket paint as well as have a superior appearance.

Risks of wet sanding and paint restoration:

Wet sanding removes the top layer of the clear coat. All paint jobs are different and all defects are unique. The potential risks of wet sanding are:

The damage may lay beneath the layer of clear coat that can be removed.
The damage to the paint may have caused the paint to be brittle which could then cause an appearance of further damage during the correction steps.
Previous work performed on the vehicle may have weakened some areas on the paint.

These and other variables bring the potential for burning or cutting too much of the clear coat.

FANTASTIC CUSTOMS RELEASE OF LIABILITY:

Because of the risks associated with wet sanding, Fantastic Customs only uses this technique when there are only two options for the affected area: Wet sand or repaint.

Therefore, Fantastic Customs assumes no responsibility for the repair to the affected area should wet sanding not improve the damage, and or cause additional damage.

After the completion of wet sanding Fantastic Customs highly encourages the application of Ceramic 9H. Ceramic will permanently replenish some of the clear coat that was removed during the restoration process.

THERE WILL BE A 3% CONVENIENCE FEE APPLIED TO ALL CREDIT CARD TRANSACTIONS

RETURNED CHECK POLICY

If we receive a returned check from our bank for a payment you made, you will be invoiced for the original amount of the check plus a $50 bank fee per check or five percent (5%) of each check amount whichever is greater. The payment of the invoiced amount will be due within 10 days of invoice date. We will NOT re-submit the original declined check.

If we receive notification from our bank that your check was marked as Non Sufficient Funds (NSF) we will send you a collection letter by Certified US Mail notifying you of the returned check and outlining the consequences of not honoring payment. We understand that things may go wrong once in a while. To avoid legal action, repayments must be made out to Fantastic Customs and mailed to Fantastic Customs, 4547 Northgate Ct. Sarasota, FL 34234 within 5 days of receiving notification.

The total invoice amount, including the bank fee penalty must be in the form of Cashier’s check or Money order.